Knowledgebase

 Bandwidth Limit Exceeded - http 509 error message

If you are seeing the following http 509 Bandwidth Limit Exceeded error it is because you have...

 Can I disable anonymous FTP access?

Anonymous FTP is disabled by default on all accounts. The existence of an anonymous FTP user in...

 How do I upload my website?

You can upload your site using any FTP program but it must be loaded in the public_html directory...

 How to auto update WordPress using Softaculous

If you have installed WordPress using our Softaculous auto installer, you can make life even...

 How to create an FTP account or user

You can create additional FTP accounts (or users) within cPanel to upload content to your...

 How to delete my Site Publisher page?

When you have created your own website and you are ready to replace your quick and easy Site...

 How to install WordPress using Softaculous

If you have purchased a Pay Monthly Hosting plan and wish to install WordPress, we would...

 How to move WordPress using the Export and Import Tools utility

How to move WordPress to Pay Monthly Hosting using the Export and Import Tools utility. If you...

 How to password protect directories or folders

Simply click on the "Directory Privacy" icon in the "Files" section of your cPanel and the wizard...

 I cannot access my website or cPanel

One of the common reasons we have support tickets submitted is from people who have “locked...

 I have made changes to my website but I cannot see them

Our servers use the latest technology which caches (or stores) views of your website that can be...

 I've uploaded my website but it doesn't work, I cannot see it.

Please check that you have: Uploaded your files and folders into...

 Internal Server Error - http 500 error

Internal server errors can be caused by a few different things. Please check the Error Logs in...

 Quick Shortcuts User Guide

Once you login to your Client Area you are greeted with an account summary home page. If you...

 Website Builder FTP error

When trying to publish your site using Website Builder and it fails with the error message: FTP...

 What is Site Publisher?

Site Publisher is a feature which allows you to create an instant single page website from a...

 What is Softaculous?

Softaculous is the leading Auto Installer that automates the installation of over 300 web...

 What is Website Builder?

Website Builder is a quick and easy way to build a website with no technical knowledge in just...

 Where do I upload the files for my website?

You upload your website files into your public_html directory, which is located in your...

 Why is there a folder called .well-known in my webspace?

What is the .well-known folder or directory in my public_html directory? I have not created or...

 http - 403 Forbidden

If you are seeing the following http 403 Forbidden error it is probably because you do not have...