Emails not being received

If you notice that there are certain emails that are not being received, when you know for certain that the sender has sent them, please check the following:

  • your "junk" or "spam" email folder
  • your MailScanner "MailWatch quarantine" area

MailScanner applies strict rules to incoming mail and sometimes other service providers do not follow these rules, therefore it leads to emails that you would expect to receive being blocked.

The reason for not receiving some emails could be that these emails are being falsely flagged as spam and are being held in your "MailScanner quarantine" area. All you have to do is simply tell MailScanner to release these emails by following the instructions in ourĀ How to configure MailScanner email protection guide.

If you think that you have not received any emails from us, such as your New Hosting Account Information, please follow the instructions here: Can I get a copy of the emails that you have sent me?

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