Can I have a refund?

Unfortunately, no.

As per our Terms and Conditions we do not provide refunds.

When you placed your order you ticked to signify that you had read and agree with our Terms and Conditions, especially Section 10. Refunds which explicitly states this.

 Acceptance of Terms and Conditions

This can be explained quite simply for two main reasons:

1. Hosting Services
Any services you purchase are made available immediately and are for a minimum term of one month (i.e. 30 days) and therefore under the Consumer Contracts Regulations 2013 you do not have the option to cancel these.

2. Domain Name registration/transfer/renewal
This fee is paid to the Registrar to legally grant you, as the registrant, the right to use that domain name exclusively for the relevant registration period. This registration is irreversible and the Registrar will not refund any fees paid.

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